Joya 99 Terms and Conditions — Know Before You Play

1 Acceptance of Terms

By registering an account on joya 99 or by using any part of the joya 99 platform — including the website, the mobile app, or any game or betting service — you confirm that you have read, understood, and agreed to be bound by these terms and conditions in their entirety.

These terms apply to all players on the joya 99 platform regardless of how they access it. If you are using the platform on behalf of another person, you confirm that you have the authority to bind that person to these terms and that they have also read and accepted them.

Joya 99 reserves the right to update or modify these terms at any time. When changes are made, the updated version will be published on this page with a revised date. Continued use of the platform after changes are published constitutes acceptance of the updated terms.

2 Eligibility

To register and use a joya 99 account, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be a resident of a jurisdiction where online betting is not prohibited by local law.
• You must not be an employee, contractor, or close family member of a joya 99 employee or business partner.
• You must be registering on your own behalf, not on behalf of a third party.
• You must not have a previously suspended or closed joya 99 account.

Joya 99 reserves the right to request identity verification documents at any time to confirm eligibility. Accounts that cannot be verified may be suspended until verification is complete. If verification reveals that eligibility requirements were not met at the time of registration, the account will be closed and any balance may be forfeited.

3 Account Registration and Rules

Each player is permitted to hold one account on joya 99. Duplicate accounts — whether created under the same name, the same device, the same IP address, or the same payment method — are not permitted. If duplicate accounts are detected, all accounts involved will be suspended and any balances held across those accounts may be forfeited.

When registering, you must provide accurate and complete information. This includes your real name, a valid contact number, and accurate payment details. Providing false information at registration is a breach of these terms and may result in immediate account closure.

You are responsible for keeping your account login credentials secure. Do not share your password with anyone. Joya 99 will never ask for your password via chat, email, or any other channel. If you believe your account has been accessed without your authorisation, contact our support team immediately.

Joya 99 reserves the right to close or suspend any account at its discretion, including accounts that show signs of fraudulent activity, bonus abuse, or any other breach of these terms.

4 Deposits

Joya 99 accepts deposits via bKash, Nagad, and Rocket. All deposits must be made from a payment account that is registered in your own name. Deposits made from third-party payment accounts are not permitted and may be returned or forfeited.

Minimum and maximum deposit limits apply and are displayed at the time of deposit. These limits may vary depending on the payment method used and may be adjusted by joya 99 at any time.

Deposits are typically credited to your joya 99 account within 15 minutes. If a deposit does not appear in your account within 30 minutes, please contact our support team with your transaction reference number.

• Deposits are processed in Bangladeshi Taka (BDT).
• Joya 99 does not charge fees on deposits, but your payment provider may apply their own charges.
• Deposits made in error cannot always be reversed — contact support as quickly as possible if you make a deposit mistake.

5 Withdrawals

Withdrawals at joya 99 are processed to the same payment method used for the original deposit. This is a standard anti-fraud measure and applies to all players. If your original deposit method is no longer available, contact support before requesting a withdrawal.

To process a withdrawal, your account must be fully verified. This means your identity and payment details must have been confirmed by the joya 99 verification team. Unverified accounts cannot process withdrawals.

• Minimum withdrawal amounts apply and are shown at the time of the withdrawal request.
• Withdrawal requests are typically processed within 24 hours during business hours.
• Joya 99 reserves the right to request additional verification before processing large withdrawals.
• Bonus funds that have not met the applicable wagering requirement cannot be withdrawn.
• Withdrawals are processed in BDT only.

If a withdrawal is delayed beyond the stated processing time, contact our 24/7 support team with your withdrawal reference number. We will investigate and provide an update within a reasonable timeframe.

6 Bonuses and Promotions

Joya 99 offers welcome bonuses, reload bonuses, free spins, and other promotional offers to eligible players. All bonuses are subject to the specific terms attached to each promotion, in addition to these general terms and conditions.

Unless stated otherwise in the specific promotion terms, the following general bonus rules apply to all joya 99 bonuses:

• Bonus funds are separate from real money funds and are subject to wagering requirements before they can be withdrawn.
• Wagering requirements must be met within the time period specified in the promotion terms. Unused bonus funds expire after this period.
• Each promotion is available once per player, per household, per device, and per payment method unless explicitly stated otherwise.
• Joya 99 reserves the right to withdraw any bonus offer at any time without prior notice.
• If joya 99 determines that a player has attempted to abuse a bonus offer — including through the use of multiple accounts, coordinated play, or any other method — the bonus will be cancelled and the account may be suspended.

Specific wagering requirements, eligible games, minimum deposit amounts, and expiry dates for each promotion are published on the relevant promotion page. Players are responsible for reading and understanding these terms before claiming any bonus.

7 Betting and Gaming Rules

All bets placed on joya 99 are subject to the specific rules of the game or sport being bet on, in addition to these general terms. Game-specific rules are available within each game or betting market on the platform.

Joya 99 reserves the right to void any bet that was placed in error, placed on an event with incorrect odds, or placed in circumstances that suggest technical malfunction. In such cases, the stake will be returned to the player's account.

• Bets cannot be cancelled or amended once they have been confirmed, except where explicitly permitted by the platform.
• In the event of a dispute about a bet outcome, the decision of joya 99 is final.
• Joya 99 reserves the right to limit bet sizes for individual players or markets at its discretion.
• All slot games and casino games use certified RNG systems. Game outcomes are determined by the game provider and cannot be influenced by joya 99 or the player.

8 Prohibited Activities

The following activities are strictly prohibited on the joya 99 platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may result in legal action:

• Creating or using more than one account on joya 99.
• Using automated software, bots, or scripts to place bets or interact with the platform.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Attempting to exploit technical errors, glitches, or miscalculated odds.
• Using the platform for money laundering or any other illegal financial activity.
• Providing false identity or payment information.
• Attempting to access another player's account without authorisation.
• Any form of match-fixing or insider betting.

9 Responsible Gaming

Joya 99 is committed to promoting responsible gaming among all players. We provide a range of tools to help players manage their gaming activity, including deposit limits, session time limits, cooling-off periods, and self-exclusion options.

These tools are available directly from your account settings at any time. If you feel that your gaming is becoming a problem, we strongly encourage you to use these tools or to contact our support team for assistance.

Players who have self-excluded from joya 99 must not attempt to re-register or access the platform during their exclusion period. Joya 99 will take reasonable steps to enforce self-exclusion, but players are ultimately responsible for not attempting to circumvent these measures.

For more information about responsible gaming tools and resources available to joya 99 players, please visit our Responsible Gaming page.

10 Privacy and Data

Joya 99 collects and processes personal data in accordance with our Privacy Policy. By registering an account, you consent to the collection and use of your personal data as described in that policy.

Your personal data will not be sold to third parties. It may be shared with payment processors, identity verification services, and regulatory bodies where required by law or necessary to operate the platform.

For full details on how joya 99 handles your data, please read our Privacy Policy.

11 Limitation of Liability

Joya 99 provides the platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or error-free operation.

Joya 99 is not liable for any losses arising from:

• Platform downtime or technical errors beyond our reasonable control.
• Delays in payment processing caused by third-party payment providers.
• Losses resulting from a player's failure to comply with these terms.
• Any indirect, consequential, or incidental losses of any kind.

In all cases, joya 99's maximum liability to any player is limited to the amount deposited by that player in the 30 days preceding the event giving rise to the claim.

12 Changes to These Terms

Joya 99 reserves the right to update or modify these terms and conditions at any time. When changes are made, the updated terms will be published on this page with a revised "Last Updated" date at the top of the page.

It is your responsibility to check this page periodically for updates. Continued use of the joya 99 platform after changes are published constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

For questions about these terms, contact our support team at [email protected] or through the 24/7 live chat available on the platform.