At joya 99, your privacy matters as much as your gameplay. This privacy policy explains exactly what personal data we collect when you use the joya 99 platform, why we collect it, how we store it, and what rights you have over it. We keep things straightforward — no confusing legal language, just clear information about how your data is handled.
Six core principles that guide how joya 99 handles every piece of data you share with us.
Every connection between your device and the joya 99 platform is protected by SSL/TLS encryption. Your login credentials, payment details, and personal information are transmitted securely at all times. We use AES-256 encryption for data stored on our servers.
Joya 99 does not sell, rent, or trade your personal data to any third party for marketing purposes. The only time your data is shared externally is when it is strictly necessary to operate the platform — for example, with payment processors like bKash and Nagad to complete your transactions.
We only collect the data we actually need to run your account and process your transactions. Joya 99 does not collect unnecessary personal information. If we don't need it to provide the service, we don't ask for it. Your data footprint on joya 99 is kept as small as possible.
Joya 99 players have the right to access, correct, and request deletion of their personal data. You can update your account information at any time from your account settings. For data deletion requests or questions about what data we hold, contact our support team directly.
Your bKash, Nagad, and Rocket payment details are handled with the highest level of security. Joya 99 does not store full payment credentials on its servers. Payment processing is handled through secure, encrypted channels with our payment partners, and transaction data is retained only as required for financial records.
Joya 99 will only contact you about your account, transactions, and promotions you have opted into. We do not send unsolicited marketing messages. You can manage your communication preferences from your account settings at any time and opt out of promotional messages whenever you choose.
Your privacy is important to us. This privacy policy applies to all players who use the joya 99 platform, including the website and mobile app. By registering an account or using any joya 99 service, you confirm that you have read and understood this policy.
Joya 99 is an online betting and gaming platform serving players in Bangladesh. When this privacy policy refers to "joya 99", "we", "us", or "our", it means the joya 99 platform and the team responsible for operating it.
Joya 99 acts as the data controller for the personal information you provide when registering and using the platform. This means we are responsible for deciding how and why your personal data is collected and processed. If you have any questions about how your data is handled, you can reach us at [email protected].
Joya 99 collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform.
Information you provide directly:
Information collected automatically:
| Data Type | What It Includes | Why We Collect It |
|---|---|---|
| Device Data | Device type, operating system, browser version | Platform compatibility and fraud detection |
| IP Address | Your internet connection's IP address | Security monitoring and duplicate account detection |
| Usage Data | Pages visited, games played, session duration | Improving platform performance and user experience |
| Transaction Data | Deposit and withdrawal history, bet records | Account management and regulatory compliance |
| Cookie Data | Session tokens, preference settings | Keeping you logged in and remembering your settings |
Joya 99 uses the personal data we collect for the following purposes:
Joya 99 will not use your personal data for any purpose that is not listed above without first obtaining your consent.
Joya 99 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your data may be shared with third parties only in the following limited circumstances:
All third parties who receive joya 99 player data are required to maintain appropriate security standards and are prohibited from using your data for their own purposes.
Joya 99 uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help us remember your preferences and keep your session active.
We use the following types of cookies:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the joya 99 platform. Joya 99 does not use third-party advertising cookies or tracking pixels for external ad networks.
Joya 99 retains your personal data for as long as your account is active and for a period after account closure as required by applicable laws and regulations. Specifically:
After the applicable retention period, your personal data is securely deleted or anonymised. If you request account deletion, we will process your request in accordance with our legal obligations — some data may need to be retained even after your account is closed.
As a joya 99 player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected].
You can request a copy of the personal data joya 99 holds about you at any time. We will provide this within 30 days of your request.
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update most account details directly from your account settings.
You can request that joya 99 delete your personal data. We will process deletion requests subject to our legal obligations — some data must be retained for regulatory compliance even after account closure.
You have the right to object to the processing of your personal data for marketing purposes. You can opt out of promotional communications at any time through your account settings or by contacting support.
You can request a copy of your personal data in a structured, machine-readable format. This allows you to transfer your data to another service if you choose to do so.
Joya 99 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data from unauthorised access, loss, or misuse:
While joya 99 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are also responsible for keeping your account credentials secure. Never share your password with anyone, and contact support immediately if you suspect unauthorised access to your account.
Joya 99 will never ask for your password via email, chat, or phone. If anyone claiming to be joya 99 support asks for your password, do not provide it and report it to us immediately.
The joya 99 platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete the associated data.
If you believe that a minor has registered on joya 99, please contact us at [email protected] so we can investigate and take appropriate action.
Joya 99 may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.
We encourage you to review this page periodically to stay informed about how joya 99 protects your privacy. If we make significant changes that affect your rights, we will notify you through your registered contact details or via a notice on the platform.
Continued use of the joya 99 platform after changes are published constitutes your acceptance of the updated privacy policy.
If you have any questions, concerns, or requests relating to this privacy policy or the way joya 99 handles your personal data, please get in touch with our team:
We aim to respond to all privacy-related enquiries within 5 business days. For data access or deletion requests, we will provide a full response within 30 days.
Joya 99 protects your privacy so you can focus on what matters — enjoying the games. Join hundreds of thousands of players in Bangladesh who trust joya 99 for fair play, fast bKash payments, and secure gaming.